Implementasi Implementasi Aplikasi Srikandi Dalam Menunjang Efektivitas Administrasi Publik di Sekretariat Daerah Kota Mataram

Abstract

This study analyzes the implementation of the SRIKANDI program (Integrated Dynamic Archives Information System) in supporting public administration effectiveness at the Mataram City Regional Secretariat. Using a descriptive qualitative approach with documentation techniques, findings indicate that SRIKANDI successfully transformed official document management into a digital, real-time system, covering incoming letters, outgoing letters, and document disposition. The system improves processing efficiency, minimizes numbering errors, and strengthens transparency through electronic signature and disposition monitoring features. These achievements are reflected in the increase of Mataram City's SPBE indicator score from 3 (2022) to a maximum of 5 (2024). However, challenges including server instability, infrastructure limitations, and employee resistance remain to be addressed.